Privacy Policy

Delta Gates Pty Ltd (ABN 47 681 294 503) takes your privacy seriously. This policy explains what personal information we collect, how we use it, and the choices you have. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

The information we collect depends on how you interact with us. We may collect:

• Your name, phone number and email address when you submit a quote form, send an email or leave a voicemail.
• Site details you share with us — block address, frontage measurements, photos of the spot and any notes.
• Records of our conversations with you (SMS, call notes, emails) so we can follow up on your quote.
• Payment details once you accept a quote — these are processed through our bank or a payment provider; we do not store full card numbers.
• Basic technical information about your visit to this website (IP address, browser type, pages viewed) for analytics and security.

2. How we use it

• To prepare your quote and respond to your enquiry.
• To schedule site visits, measures and installation work.
• To send you scheduling reminders, invoices and warranty information.
• To improve the way the website works and to keep our records accurate.
• To meet our obligations under Australian law, including tax and building records.

We do not sell your personal information. We do not add you to marketing newsletters unless you ask us to.

3. Who we share it with

We only share your information with third parties when we need to in order to do the job, including:

• Our website hosting, email and form-handling providers, who store the data on our behalf.
• Suppliers or subcontractors we engage for your specific project (for example, a concreter or electrician), and only the details they need to complete their part.
• Our accountant, insurer or legal advisors where reasonably required.
• Government bodies or law enforcement where we are required to do so by law.

4. Where it is stored

Your information is stored on servers located in Australia wherever possible. Some of our service providers may store data overseas; in those cases we take reasonable steps to make sure they handle it with privacy standards similar to ours.

5. Cookies and analytics

This website uses cookies and similar technologies to remember preferences and measure traffic. You can clear or block cookies in your browser settings. Blocking cookies will not stop you from submitting a quote, but some parts of the site may not work as expected.

6. Keeping your information secure

We use reasonable physical, technical and administrative measures to protect your information from misuse, loss and unauthorised access. We keep information only for as long as we need it to provide our services and meet our legal record-keeping obligations.

7. Your choices

You can ask us to:

• See what personal information we hold about you.
• Correct anything that is wrong or out of date.
• Delete information we no longer need to keep.
• Stop sending you any non-essential communications.

Just email or call us using the contact details below. We will respond within a reasonable time — usually within 30 days.

8. Children

Our services are intended for property owners and are not directed at children under 18. We do not knowingly collect information from anyone under 18.

9. Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of the page. The current version always lives on this page.

10. Contact us

If you have a question or a complaint about how we handle your information, get in touch:

Delta Gates Pty Ltd
Reuben Mackenzie, Owner-operator
Carrum Downs, VIC 3201
reuben@deltagates.com.au
0428 137 062

If you are not happy with how we have handled your complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.